Terms of Service

Last updated: 2025-09-26

These Terms of Service ("Terms") govern your use of MarketCraft Marketing's website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Services

MarketCraft Marketing provides digital marketing strategy, creative development, and performance marketing services. Our services include but are not limited to:

  • Digital marketing strategy development and consultation
  • Creative campaign design and brand development
  • Performance marketing and advertising management
  • Analytics and reporting services
  • Content creation and social media management
3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information necessary for service delivery
  • Timely payment of all fees as specified in your agreement
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights
  • Provide necessary access to accounts and platforms for campaign management
4. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

  • Invoices are due within 30 days of receipt unless otherwise specified
  • Late payments may incur additional fees as specified in the agreement
  • Services may be suspended for non-payment
  • All fees are non-refundable unless otherwise agreed in writing
5. Intellectual Property

Unless otherwise specified in a written agreement:

  • You retain ownership of your existing intellectual property
  • We retain ownership of our methodologies, processes, and proprietary tools
  • Work product created specifically for you will be transferred upon full payment
  • You grant us a license to use your brand assets for service delivery
6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of our business relationship. This includes:

  • Business strategies and plans
  • Financial information
  • Customer data and lists
  • Technical information and processes
  • Any information marked as confidential
7. Performance and Results

While we strive to deliver excellent results, we cannot guarantee specific outcomes. Marketing results depend on various factors including market conditions, competition, and client cooperation. We will provide regular reporting and work diligently to achieve agreed-upon objectives.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim
  • We are not liable for indirect, incidental, special, or consequential damages
  • We are not liable for loss of profits, data, or business opportunities
  • These limitations apply regardless of the legal theory of the claim
9. Indemnification

You agree to indemnify and hold harmless MarketCraft Marketing from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws or regulations
  • Content or materials you provide to us
10. Termination

Either party may terminate services with written notice as specified in the service agreement. Upon termination:

  • All outstanding fees become immediately due
  • Confidentiality obligations continue indefinitely
  • We will provide final deliverables and reports
  • Access to accounts and platforms will be revoked
11. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or technical failures.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in California, United States.

13. Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

14. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated to existing clients. Continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and MarketCraft Marketing.

17. Contact Information

For questions about these Terms, please contact us:

MarketCraft Marketing
11152 WOODLEY AVE, GRANADA HILLS, CA 91344
Agent: Gegham Margaryan
Email: info@marketcraftmarketing.com